WE ARE OPEN DURING THE LOCKDOWN
Please phone first for a virtual telephone appointment
Doctors will call you back for advice or request patients to come in to be seen if necessary
Ratanui 09 837 0740
Ratanui Mobile 021 0896 4606 (for urgent and COVID-19 calls only)
DO NOT ENTER OUR CLINIC
OUR NURSES WILL TRIAGE YOU AT THE ENTRANCE
MANY CONSULTS WILL BE HANDLED BY PHONE
Please ensure you advise us of your current contact details (mobile phone no.)
You may be asked to wait in your car until you are called to be seen.
Our doctors can do virtual consultations by phone or video link for “appointments” made over the telephone. There are reduced face to face consultations.
See NEWS section of this website for more information
Prescriptions can be requested by email to: scripts@ratanui.co.nz
Include your Name, dob, pack number and
the exact names and quantities of the medications that you need.
Advise if you wish to collect from Ratanui Medical or your local Pharmacy .
Please phone or leave a message on the phone, if you do not have email.
Your script can be collected at reception or fax & sent to your closest pharmacy for collection, please advise address
Phone 09 837 0740 for advice before coming into the clinic
PLEASE DO NOT ENTER THE CLINIC
STAY IN YOUR CAR AND WAIT FOR A NURSE OR DOCTOR TO CALL YOU
OUR DOCTORS / NURSES WILL ASSESS AND SUPPORT YOU
This will help protect other patients and our staff from any transmittable infection.
Thank you for your patience in this unprecedented and difficult time
Flu Vaccines are now available
We are running flu vaccine walk-in clinics Monday to Friday
8.30am - 11.30am and 2.00pm - 4.00pm
DO NOT COME INTO CLINIC
A nurse will triage you at the entrance, you need to wait in your car until called, come in through the side door and after vaccinated wait in your car for 20 minutes in case of a reaction.
The flu vaccine is initially only be available for eligible patients who are over 65 years old, have chronic medical illnesses, or pregnant.
Flu vaccine will be available for children 6 months-3 years old on 1/4/20 and for everyone else on 13/4/20
CORONAVIRUS - COVID 19
CORONAVIRUS HELPLINE 0800 358 5453.
If you are using an international SIM, call +64 9 358 5453
(24/7 - 7 days/week (Interpreters available)
HEALTHLINE 0800 611 116
Free government helpline on 0800 779 997 (8am–1am 7 days a week)
COVID-19 Community Based Testing Centre is located at 1A Moselle Avenue daily from 8am-4pm Phone 021 0264 0816
Ministry of Health n-Coronavirus (2019-nCoV)
Auckland Regional Public Health
RATANUI MEDICAL
Ratanui Medical is a group General Practice with 9 doctors providing comprehensive medical care to individuals and families with continuity. Patients can see their regular doctor by appointment or in the quick clinic. We are a teaching practice affiliated with the Department of General Practice of the University of Auckland.
Hours of Business
Monday to Friday: 8.00am - 6.00pm
Saturday: 9.00am - 12.00pm
Due to staff meetings regarding COVID-19, we will be closed for a short period, on some days during the lunch hour, at approximately 1pm for 15-30 minutes. Thank you for your patience.
Phone 09 837 0740
Mobile (for urgent COVID-19 calls only) 021 0896 4606
Public Holiday Saturdays: Closed
Sunday & Public Holidays: Closed
Phone calls are directed to WestCare WhiteCross after business hours and on weekends for urgent medical care Ratanui Saturday clinics are walk-in clinics and phones are not answered on a Saturday
Please do not phone for appointments, request results or scripts, etc outside of business hours or on Saturdays.
Outside Business Hours (from 6.00pm - 8.00am)
WestCare White Cross
131 Lincoln Road, Henderson
Ph (09) 836 3336
Advice and information from a trusted register Nurse
Healthline Ph 0800 611 116
Waitakere Hospital
Emergency Department
Open 24 hours, 7 days / week
Emergencies
Call a Ambulance
Dial 111
Request Scripts
Request your medication online with our secure form. The fast and easy way.
