We wish to advise that we now have a baby nappy changing station for our patients babies
This is situated in disabled toilet behind the south side waiting room
Thank you for keeping it clean and tidy
If you suspect you have measles, stay home, do not come to the medical centre
Call Ratanui Medical (09 837 0740) or Healthline (0800 611 116) for advice.
Healthline interpreters – when your call is answered, if you’d like an interpreter, specify the language
We encourage patients to be immunised for MMR.
Please check your Plunket books for MMR immunisation.
If you have no record of measles immunisation, you can see our nurses for Free MMR Vaccine.
One vaccine gives 90-95% protection. Two MMR doses are recommended which gives upto 99% immunity.
Children as young as 6 months may receive MMR earlier than scheduled during an outbreak
after consult with your doctor.
15 months immunisations can be administered from 1 year of age.
Anyone over the age of 50, born before 1969 does not need the MMR vaccine
Due to demand and shortages of vaccines, children and high needs patients will take priority.
Please note that anyone who is pregnant, or considering pregnancy in the next three months, should NOT have the vaccine. If this is the case for you and you are not aware of your immune status, getting tested for immunity is strongly recommended. The risk to your health and safety should not be compromised.
Auckland Regional Public Health (ARPH) is advising patients not to wait and see if they are immune. ARPH has advised there is no harm in getting the MMR vaccine even if you have had it previously but don’t know that for certain. So please get your free vaccination.
Measles immunity testing is funded ONLY for referrals from registered medical practitioners for individuals that are a close contact of a confirmed case with measles. The referrer must indicate this on the form.
Measles immunity testing is not funded in all other cases, for example where individuals have not had contact with person with measles but wish to check their immunity status, in such circumstances they will be charged at the Labtest collection centre for this testing.
We apologise that we are inundated with calls regarding measles and our nurses are unable to return calls immediately as there is a large backlog of calls and our nurses are vaccinating a large volume of patients.
If you are unable to get through please contact Healthline for Measles updates for advice and information from a trusted register nurse
Healthline Ph 0800 611 116
The owners, management and staff would like to thank those patients who participated in our recent Patient Satisfaction Survey.
We were very pleased to see your ‘vote of confidence’ ( 83% Practice Service Overall and 92% Interpersonal Skills Overall). This pleased us that our patients are generally pleased with our practice service and care.
We value your feedback and the areas raised where we could improve are as below:
being able to see your doctor of choice
amount of time for your consult
We will be discussing this as a team to see how we can improve these areas.
The Directors of Ratanui Medical Centre
Dr Cassie Granek is on sabbatical leave in The Netherlands during 2019.
She plans to return in early 2020.
Dr Verity Stiling is covering for Dr Cassie Granek during her leave.
This practice has been accredited by the Royal New Zealand College of General Practitioners as a teaching practice for general practice registrars. GP registrars are doctors who have already completed at least eight years of medical training and are going on to specialise in general practice.
They come to this practice for a six-month period to get practical experience under the supervision of Dr Chris Wong, Dr John Caldwell and Dr Joanna Lang. Our current registrar is
Dr Michelle Kweon.
Patients may be offered an appointment with the registrar. If you decide to consult with the registrar you are making an important contribution to the education of New Zealand doctors and we appreciate your support. However, the choice to see the registrar is entirely voluntary and you are always free to see your own doctor if you prefer.
Your comments about the General Practice Education Programme are welcome directly to us or to:
The General Practice Education Programme. The Royal New Zealand College of General Practitioners PO Box 10440, Wellington 6143
Labtests is located at 10 Woodford Avenue. Henderson.
Hours 7am - 5.45pm Mon-Fri and 8am - midday Saturdays
If you have any queries please contact Labtests on Ph 09 574 7399
ACUTE - QUICK CLINIC
Quick Clinic is available between 2 pm and 5.45 pm Monday – Friday and 9 am – 11.30 am Saturdays. You will see the nurse for an initial assessment. Depending on the priority of your assessment you may be asked to book an appointment for another day to see your usual GP.
To reduce wait times, guidelines for Quick Clinic are as follows:
• ACUTE, QUICK appointments only.
• ONE issue only. If you have more than one issue, you may be advised to make an appointment on another day.
• NO WINZ or ACC medical certificates. NO routine medical check ups. Appointments are required for these.
• Your accident/illness will be triaged by a nurse first.
• Urgency takes priority therefore, you may not necessarily be seen in the order you came in.
• If your request is NOT URGENT or QUICK, you may be advised by the nurse to make an appointment for another day.
• We will endeavor to keep you updated on wait times however, if you feel you have been waiting too long, please see reception.
If you have not visited the doctor within 3 years, your enrolment will expire and you are required to update your enrolment (by signing an enrolment form) to remain enrolled and receive subsidised fees.
Casual fees apply if the enrolment has not been updated.
When enrolling, you will be required to show proof for eligibility by presenting a copy of photo ID documentation i.e. passport, or birth certificate with drivers licence.
If you move overseas, please see reception and arrange to collect your notes or, ask your new medical centre to arrange your medical notes to be transferred to them directly.
Please advise our receptionist of any change of contact details or other information.
Thanks for your support and cooperation.