Prescription Fee Increase

We apologise for the inconvenience, but we wish to inform you that from 3 April 2023, there will be a $1 increase in prescription fees. We understand that this may not be welcome news, but it is necessary to cover rising operational costs.

It is important to note that we have not increased prescription fees since 2019, and we strive to keep our costs as low as possible while providing quality care to our patients.

It's worth mentioning that prescriptions are not funded in the same way as consultation fees, and unfortunately, there is currently a shortage of doctors nationwide. As a result, appointments are booked up to 2-3 weeks in advance. We encourage you to schedule an appointment or request your medication ahead of time to avoid running out.

Thank you for your understanding, and please do not hesitate to reach out to us if you have any questions or concerns.

COVID-19 Protocols

All patients are screened at reception when arrived. Our doctors may see patients face to face with cold-flu or virus symptoms in the outside cabin. Some consultations can be virtual/phone consults (normal consult fee applies) and our doctors will advise patients if they need to come into the clinic for a face-to-face consult. If you have cold/flu symptom, on arrival to clinic, please phone reception to advise that you have arrived, and wait in the car until the doctor/nurse calls you to enter the clinic. Face masks must be worn.

We are are able to do RAT or PCR COVID-19 testing for Enrolled and Casual patients. Casual patients must phone to register first. For COVID-19 testing, phone on arrival ph 09 837 0740 or 021 08964606.

Monday-Friday between 10.30am-12pm and 2.00pm-5pm

Child Immunisations are available for patients without symptoms. Call on arrival and a nurse will invite you into the clinic. For 6 week baby checks and immunisation. Please make an appointment with reception.

Our doctors can organise prescriptions and have them faxed/emailed to your pharmacy of choice (fees Apply).

Please maintain and follow our infection control procedures for Health and Safety and risks of infection to our doctors, nurses, staff and patients. Mask wearing and maintaining 2 metre distancing is advised.

CORONAVIRUS - COVID 19

CORONAVIRUS HELPLINE 0800 358 5453. If you are using an international SIM, call +64 9 358 5453

(24/7 - 7 days/week (Interpreters available)

HEALTHLINE 0800 611 116

Free government helpline on 0800 779 997 (8am–1am 7 days a week)

Ratanui  09 837 0740  Ratanui Mobile 021 0896 4606

DO NOT ENTER THE CLINIC

If you suspect you have symptoms of coronavirus, been exposed to a close physical contact of a confirmed case or returned from a cluster or overseas in the last 14 days, please call the Coronavirus Helpline.

If you are directed to the clinic, please ring and advise on our mobile to speak to clinical staff.

Advise your mobile contact details and number plate of your car.

      PLEASE DO NOT ENTER THE CLINIC / STAY IN YOUR CAR AND WAIT IN THE BACK CARPARK

To help protect other patients and our clinical staff if you have a respiratory illness (symptoms can include fever, sneezing, cough, shortness of breath, breathing difficulties)

OUR DOCTORS / NURSES WILL ASSESS AND SUPPORT YOU

Phone  CORONAVIRUS HELPLINE 0800 358 5453 or Healthline 0800 611 116

Ring the Helpline or Healthline for advice

Ratanui 09 837 0740 or 021 0896 4606 for advice before coming into the clinic.

Ministry of Health n-Coronavirus (2019-nCoV)

covid19.health.nz

Auckland Regional Public Health

Coronavirus Leaflet

Poster English

Poster Chinese

Self Isolation Guide

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS.

Please register your details with Healthline within 24 hours of arrival.

Registering your details

Please register your details with Healthline while in New Zealand. This must include your personal mobile number. We are doing this to provide you with health support while you are in New Zealand.

Call 0800 358 5453 to register.
If you are using an international SIM, call +64 9 358 5453

Self-isolation guidance

Self Isolation MOH

Self-isolation is an effective precautionary measure to protect those around you – your family, friends, colleagues – from contracting COVID-19. It means taking simple, common-sense steps to avoid close contact with other people as much as possible, like you would with the seasonal flu virus. We know it’s a stressful time, but taking these measures will help protect you, your family and all of New Zealand from COVID-19 and other common infectious diseases.

As much as possible, you should limit your contact with people other than the family members/companions you travelled with. You should avoid having visitors to your home, but it is okay for friends, family or delivery drivers to drop off food and supplies. 

If you are in a home where the others who live with you haven’t travelled or been in close contact with a confirmed case of COVID-19, you should minimise close contact with them by avoiding situations where you have face-to-face contact closer than 2 metres for more than 15 minutes. The other household residents do not need to self-isolate provided these precautions are followed.

You should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in your washing machine.

For some people it may take up to two weeks before symptoms present if they have been infected. So, to keep you and others safe, you should isolate yourself from other people for 14 days from the time you left or transited through mainland China, or were exposed to novel coronavirus.

If you have not been in contact with someone who has been infected with novel coronavirus, then your risk of being infected is very low.

We are asking people to take simple, common-sense steps to avoid close contact with other people as much as possible, like they would with the seasonal flu virus. We know it is a stressful time, but taking these simple measures will help protect you, your family, and all of New Zealand against 2019- nCoV and other common infectious diseases.

 
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