EASTER / ANZAC HOURS

                 Friday 19 April                           CLOSED            Easter Friday

                           Saturday 20 April                      CLOSED            

                           Monday 22 April                       CLOSED            Easter Monday

                           Tuesday 23 April                       OPEN                8am – 6pm

                           Wednesday 24 April                 OPEN                8am – 6pm                        

                           Thursday 25 April                     CLOSED            ANZAC Day

                           Friday 26 April                           OPEN                8am – 6pm

                           Saturday 27 April                      OPEN                9am - 12pm

                           Monday 29 April                       Back to Normal Hours

 Please remember to order your prescriptions or repeats and collect prior to the statutory holiday period

In case of an emergency please contact

Westcare White Cross 131 Lincoln Road Henderson   Phone 836 3336          

Dr John Caldwell - Reducing Hours

We wish to inform you that Dr John Caldwell will be reducing his hours and will be working 2 days a week on Wednesday and Thursdays and will continue to take care of his patients.

Dr Adrian Wilson will be assisting to cover and manage Dr Caldwells patients and will be working on Monday to Friday excluding Wednesday. Dr Wilson joined Ratanui in February and emigrated from Canada.

Patient Satisfaction Survey- February 2019

The owners, management and staff would like to thank those patients who participated in our recent Patient Satisfaction Survey.

We were very pleased to see your ‘vote of confidence’ ( 83% Practice Service Overall and 92% Interpersonal Skills Overall). This pleased us that our patients are generally pleased with our practice service and care.

We value your feedback and the areas raised where we could improve are as below:

  • waiting times

  • being able to see your doctor of choice

  • amount of time for your consult

We will be discussing this as a team to see how we can improve these areas.

The Directors of Ratanui Medical Centre

General Practice Education Programme

This practice has been accredited by the Royal New Zealand College of General Practitioners as a teaching practice for general practice registrars.  GP registrars are doctors who have already completed at least eight years of medical training and are going on to specialise in general practice.

They come to this practice for a six-month period to get practical experience under the supervision of Dr Chris Wong, Dr John Caldwell and Dr Joanna Lang.  Our current registrar is Dr Khalid Shah.

Patients may be offered an appointment with the registrar.  If you decide to consult with the registrar you are making an important contribution to the education of New Zealand doctors and we appreciate your support.  However, the choice to see the registrar is entirely voluntary and you are always free to see your own doctor if you prefer.

Your comments about the General Practice Education Programme are welcome directly to us or to:

The General Practice Education Programme.  The Royal New Zealand College of General Practitioners PO Box 10440, Wellington 6143

ACUTE - QUICK CLINIC

Quick Clinic is available between 2 pm and 5.45 pm Monday – Friday and 9 am – 11.30 am Saturdays. You will see the nurse for an initial assessment. Depending on the priority of your assessment you may be asked to book an appointment for another day to see your usual GP.

To reduce wait times, guidelines for Quick Clinic are as follows:

• ACUTE, QUICK appointments only.
• ONE issue only. If you have more than one issue, you may be advised to make an appointment on another day.
• NO WINZ or ACC medical certificates. NO routine medical check ups. Appointments are required for these.
• Your accident/illness will be triaged by a nurse first.
• Urgency takes priority therefore, you may not necessarily be seen in the order you came in.
• If your request is NOT URGENT or QUICK, you may be advised by the nurse to make an appointment for another day.
• We will endeavor to keep you updated on wait times however, if you feel you have been waiting too long, please see reception.


ENROLMENTS

If you have visited the doctor within 3 years, you are required to update your enrolment (by signing an enrolment form) to remain enrolled and receive subsidised fees.  Casual fees apply if the enrolment has not been updated.

When enrolling, you will be required to show proof for eligibility by presenting a copy of photo ID documentation i.e. passport, or birth certificate with drivers licence.

If you move overseas, please see reception and arrange to collect your notes or, ask your new medical centre to arrange your medical notes to be transferred to them directly.

Please advise our receptionist of any change of contact details or other information.

Thanks for your support and cooperation.