CORONAVIRUS HELPLINE 0800 358 5453. If you are using an international SIM, call +64 9 358 5453
(24/7 - 7 days/week (Interpreters available)
HEALTHLINE 0800 611 116
Free government helpline on 0800 779 997 (8am–1am 7 days a week)
Ratanui 09 837 0740 Ratanui Mobile 021 0896 4606
DO NOT ENTER THE CLINIC
If you suspect you have symptoms of coronavirus, been exposed to a close physical contact of a confirmed case or returned from a cluster or overseas in the last 14 days, please call the Coronavirus Helpline.
If you are directed to the clinic, please ring and advise on our mobile to speak to clinical staff.
Advise your mobile contact details and number plate of your car.
PLEASE DO NOT ENTER THE CLINIC / STAY IN YOUR CAR AND WAIT IN THE BACK CARPARK
To help protect other patients and our clinical staff if you have a respiratory illness (symptoms can include fever, sneezing, cough, shortness of breath, breathing difficulties)
OUR DOCTORS / NURSES WILL ASSESS AND SUPPORT YOU
Phone CORONAVIRUS HELPLINE 0800 358 5453 or Healthline 0800 611 116
Ring the Helpline or Healthline for advice
Ratanui 09 837 0740 or 021 0896 4606 for advice before coming into the clinic.
Ministry of Health n-Coronavirus (2019-nCoV)
Auckland Regional Public Health
For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS.
Please register your details with Healthline within 24 hours of arrival.
Registering your details
Please register your details with Healthline while in New Zealand. This must include your personal mobile number. We are doing this to provide you with health support while you are in New Zealand.
Call 0800 358 5453 to register.
If you are using an international SIM, call +64 9 358 5453
Self-isolation guidance
Self-isolation is an effective precautionary measure to protect those around you – your family, friends, colleagues – from contracting COVID-19. It means taking simple, common-sense steps to avoid close contact with other people as much as possible, like you would with the seasonal flu virus. We know it’s a stressful time, but taking these measures will help protect you, your family and all of New Zealand from COVID-19 and other common infectious diseases.
As much as possible, you should limit your contact with people other than the family members/companions you travelled with. You should avoid having visitors to your home, but it is okay for friends, family or delivery drivers to drop off food and supplies.
If you are in a home where the others who live with you haven’t travelled or been in close contact with a confirmed case of COVID-19, you should minimise close contact with them by avoiding situations where you have face-to-face contact closer than 2 metres for more than 15 minutes. The other household residents do not need to self-isolate provided these precautions are followed.
You should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in your washing machine.
For some people it may take up to two weeks before symptoms present if they have been infected. So, to keep you and others safe, you should isolate yourself from other people for 14 days from the time you left or transited through mainland China, or were exposed to novel coronavirus.
If you have not been in contact with someone who has been infected with novel coronavirus, then your risk of being infected is very low.
We are asking people to take simple, common-sense steps to avoid close contact with other people as much as possible, like they would with the seasonal flu virus. We know it is a stressful time, but taking these simple measures will help protect you, your family, and all of New Zealand against 2019- nCoV and other common infectious diseases.
